A: No, it is not! The logo is made of high-quality rubber (PVC/TPR) material. Due to the nature of this material, a minor yellowing effect may naturally occur when exposed to air or moisture. This is a natural characteristic and does not affect the product's performance. (Exchanges or returns are not available for this reason.)

A: Our premium microfiber waffle-wave material is optimized for functionality. Minor variations in texture may occur depending on the weaving process, which is a natural characteristic of the material, not a defect.

A: Cabretta leather is designed for a snug fit. It will naturally stretch to fit your hand shape as you use it.

A: We use high-strength magnets optimized to securely attach to your hat clip, preventing loss during play. (Clip thickness: 4mm)

A: To maintain durability, we recommend hand washing in cold water. Avoid using a dryer and air-dry in the shade.

A: We use standard shipping methods to provide the most reasonable shipping rates. Tracking may or may not be included depending on the carrier. If you do not receive your package after the estimated period, please contact us through our Contact Us page or email us directly at shop@crazedog.com.

A: All orders ship within 1-2 business days. Delivery typically takes 5-8 business days across Canada. If delayed by more than 5 days, please reach out to us via our Contact Us page or email us at shop@crazedog.com.

A: Please request changes via "Contact Us" within 12 hours of placing your order. Changes may not be possible after dispatch.

A: A confirmation email is sent automatically after placing an order. Please check your spam folder first; if you still don't see it, please contact us with your name, and we will assist you.

A: Yes, within 30 days of receipt, provided the item is unused and packaging is intact. Return shipping is the customer's responsibility.

A: Certain items, such as promotional or event products, are classified as "Final Sale" and are ineligible for exchange or refund.

A: We apologize for the inconvenience. Please contact us via our Contact Us page or email us at shop@crazedog.com immediately with your order number and a photo of the item, and we will resolve it as quickly as possible.

A: Cancellations are accepted within 12 hours of payment. Cancellation may be difficult if already processed for shipping.

A: For bulk orders for golf clubs or group gifts, please contact us via our contact form or email us at shop@crazedog.com. We will guide you through the available benefits and consultation.