Refund Policy

1. Return Eligibility
  • Returns can be requested within 14 days of the delivery date.
  • Items must be unused, with tags attached, and in their original packaging.
  • "Final Sale" items (promotional/clearance) are non-refundable and cannot be exchanged.
2. How to Initiate a Return
  • Please contact us through our [Contact Us] page or email us directly at shop@crazedog.com.
  • Include your [Order Number]. If reporting a defect or incorrect item, please attach a photo for a faster resolution.
  • We will provide separate instructions regarding the return process and shipping.
3. Shipping Costs
  • Change of Mind: Return shipping costs are the customer's responsibility.
  • Defective or Incorrect Items: We will cover the return shipping costs.
4. Return Address
  • If your return request is approved, please ship the item to our official return address below:
    2111-117 McMahon Dr, North York, ON M2K 0E4
  • Please make sure to contact us via email before sending any returns.
5. Refunds
  • Once the returned product passes inspection, we will notify you of the refund status.
  • Once approved, the refund will be automatically processed to your original payment method within 5-10 business days.
6. Order Cancellations
  • Cancellations are only accepted within 12 hours of payment.
  • Since we process orders quickly, please contact us immediately if you wish to cancel.

Need help?

Reach out to our team via our contact form or email us at shop@crazedog.com.

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